Warranty Policy

Last Updated: December 22, 2023

At SonicTrove, we stand behind the quality of our products. This Warranty Policy outlines the coverage and procedures for products purchased through https://SonicTrove.shop.

Standard 90-Day Guarantee

In addition to manufacturer warranties (where applicable), SonicTrove provides a 90-Day Limited Store Warranty on all eligible merchandise starting from the date of delivery.

If a product you received suffers from a defect in materials or workmanship within 90 days of delivery, you are entitled to a replacement, repair, or full refund under our policy.

What Is Covered

Our warranty covers defects in materials and workmanship under normal, intended use:

  • Factory defects or functional malfunctions upon arrival.
  • Items damaged or broken during transit.
  • Products that fail to perform according to stated product descriptions or manufacturer specifications within the 90-day coverage window.

What Is NOT Covered

This warranty does not apply to:

  • Normal wear and tear resulting from regular daily use.
  • Accidental damage, drops, spills, or exposure to extreme conditions.
  • Damage caused by misuse, abuse, neglect, or improper maintenance.
  • Products altered, repaired, or modified by unauthorized third parties.
  • Purchases made outside of https://SonicTrove.shop.

How to Submit a Warranty Claim

If you experience an issue with your purchase, please follow these steps to file a claim:

  1. Contact Support: Email contact@SonicTrove.shop with your order number and the subject line "Warranty Claim".
  2. Describe the Issue: Provide a brief explanation of the problem or defect.
  3. Provide Proof: Attach clear photographs or a short video demonstrating the defect or issue, along with your original order confirmation.
  4. Claim Review: Our support team will review your claim within 1-2 business days and provide instructions.

Warranty Remedies

If your warranty claim is approved, SonicTrove will arrange one of the following remedies at no additional cost to you:

  • Replacement: We will send a brand-new replacement unit (subject to stock availability).
  • Exchange: If the item is out of stock, we will offer a product of equal value or store credit.
  • Full Refund: If a replacement is unavailable or preferred for defective items, a full refund will be processed to your original payment method within 7 calendar days.

Prepaid shipping labels are provided free of charge for approved warranty returns or replacements.

Manufacturer Warranties

Certain products sold by SonicTrove may come with extended warranties directly from the original manufacturer. Where applicable, manufacturer warranty information and contact procedures are included in the product packaging.

Contact Information

For warranty inquiries or claim requests, please reach out to our customer support team:

SonicTrove
4592 S Fenny Ln
Boise, ID 83709
United States